Member of the Extended Executive Board, sipgate GmbH
14:15 – 14:45
New Work, Rio, Tokyo – Total Customer Experience encounters New Work
Johannes Ceh | Independent Chief Customer Officer, Sigurd Jaiser | sipgate GmbH, Sascha Hartman | Design Offices
Stage: URBAN STAGE
Format: Talk
Track: Cultural Change
Do we really have to look that far to find examples of best practice for New Work? No. Because with Design Offices and Sipgate, two international pioneers from Germany are available and willing to provide answers – answers to the questions about tools, spaces, processes and cultures. Johannes Ceh will ask these questions and, together with the panel participants, will find the answers to why a CX also needs EX and what role the approaches of New Work offer in this regard.
Profile
“I grew up on the edge of the Black Forest in Swabia in the ’70s and ’80s. I had training and studies in Stuttgart, Augsburg and Düsseldorf and ended up at “netzquadrat” in 1999, from which sipgate emerged.
The sipgate GmbH exists since 2003, the Voice over IP product started in January 2004. I have been in the extended management since 2001 and have accompanied all pains, changes and transformations physically and psychologically until today”.